Case routing is the mechanism to allot cases in PvEdge amongst users working as case processors. It is a key enhancement that allows case processors to manage their volume of cases. In PvEdge, case is simply assigned to respective user in the dynamic workflow of pharmacovigilance case processing.
Better workload delegation between current users can be ensured if the PV manager knows how much cases are available between and within workflows! It holds essential benefits whenever case/ICSR is transferred from one to another workflow back and forth.
Following objectives can be achieved:
Case routing from Data entry to Submission user
The workflow is configurable