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Operational Productivity and Quality Management System

An operational productivity and quality management system which is dealing with the dedicated end to end ICSR case processing activities

Productivity and quality management system is an integral aspect of any of the PV operations team which is dealing with the dedicated end to end ICSR case processing activities. There are additional resources deployed for only tracking purposes for the quality and productivity of each user which will result in more costing and more amount of manual efforts with more time consumption.

As it is an integral part of the performance management system which involves tracking of the quarterly, half yearly, and yearly quality and productivity of whole ICSR case processing team (Data entry) with the perspective of annual appraisals.

Why PvEdge?

PvEdge offers an efficient 1st in class solutions for the measurement of quality and productivity data of the specific user within the defined interval of time as per requirement of performance appraisals.

The solutions are given below,

Operational productivity monitor

User specific productivity can be easily fetched with help of Workflow efficiency module of PvEdge.

  • It offers client specific segregation of productivity data of the users who have been tagged to that specific client
  • We can easily get the productivity data (with all the safety case IDs) as per the workflow specificity i.e. from Basic user, advanced user, QC user, Med. Reviewer, and Submission user
  • Provides accurate audit trail data with respect to exact date and time when the case has been routed from one workflow to another
  • An efficient solution which can also be potentially used as a case tracking tool in order to track the cases in the respective workflows
  • It helps to identify the underperforming users in case of productivity via consistent tracking of case count with defined range of time of that specific user
  • Productivity trend analysis could be done by using the graphical outputs/charts options in PvEdge for increasing overall team efficiency
  • Easy export option into MS-Excel for further data analysis

Operational quality monitor

Globally with various prominent clients (service providers & MAH), an ICSR case quality (accuracy) can be measured in different ways, the major ways of measuring it are case level accuracy and field level accuracy.

 

PvEdge offers an efficient solution to measure both the case level and field level quality through its Quality check list module.

  • Provides output of overall users/case specific quality data in % for the cases processed by the data entry/Medic users
  • It offers client specific segregation of quality data of the users who have been tagged to that specific client
  • Quality tracking tool of PvEdge is a user-friendly interface designed for the QC users to mark the errors observed in the ICSR.
  • All the data entry fields were covered in the quality check list segregated in tab wise manner.
  • All the 327 fields of the database were mapped under the solution and segregated in different error categories as critical fields (denoted by 3), Major field (denoted by 2), and non-critical minor field (denoted by 1)
  • Additional free text field in QC checklist interface is provided for marking any additional remarks with regards to the field error observed while doing QC in QC checklist module.
  • We can easily get the user specific quality data report including Client name, safety case IDs, tabs and fields in which errors were observed, error category, name of QC user, and % quality for that case.
  • Easy tracking of no error cases for purpose of monthly volumetric analysis.
  • An efficient quality tracking tool for the identification of underperforming individuals of the team.
  • Quality trend analysis could be done by using the graphical outputs/charts options in PvEdge for increasing overall team efficiency
  • Easy export option into MS-Excel for further data analysis
  • Provides accurate audit trail data which shows when the case was processed by which user.
  • Can be considered as a potential backbone of quality matrix system with client perspective.

Globally ICSR case quality (accuracy) can be measured in different ways, the major ways of measuring it are below,

  1. Case level accuracy
  2. Field level accuracy

In QC checklist module, there is defined formula for mapping both of above quality aspects:

Cumulative case level analysis: 100-((Total error score x 100)/ (Total cases QCed x Total of reference score))

Where Total cases QCed= Sum of total cases with error and without error.

Field wise formula: 100 – [ (SumOfTotalErrorValue * 100) / (327)]