Amidst the complexities of the variety of product information received, it is indeed a challenge to keep track history of the details pertaining to different product inquiries, including the type of product inquiry and in which area should it be appropriately categorized.
In the current scenario, companies want to track all the product relevant information, which we may term as Pro-pharmacovigilance (in support of pharmacovigilance) and deal with all sorts of customer and health care professional issues which have broadly been segregated as inquiries. This includes, but is not limited to:
- Product inquiry such as inquiry on labeled information, general query from the consumer, Lack of efficacy information e.g.: Probable emergence of a resistant strain to anti-microbial, allergic reaction of any nature, Misuse/abuse of product.
- Medical information inquiry: Question of healthcare professionals on drug usage technique, query on drug package leaflet etc.
- Product complaints
- Adverse events after drug intake/administration including medication error, overdose, off label use or lack of efficacy
- Other inquiries: Any other general inquiry that does not fall in the above criteria