Amidst the complexities of the variety of product information received, it is indeed a challenge to keep track history of the details pertaining to different product inquiries, including the type of product inquiry and in which area should it be appropriately categorized.In the current scenario, companies want to track all the product relevant information, which we may term as Pro-pharmacovigilance (in support of pharmacovigilance) and deal with all sorts of customer and health care professional issues which have broadly been segregated as inquiries. This includes, but is not limited to:
Product quality complaints (PQCs)
It involves any written, electronic or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a medicinal product or device after it is released for distribution to market. This includes all components distributed with the drug, such as packaging, drug containers, delivery system, labelling, and inserts.Examples include:
PrITR is an efficient module to receive, process, evaluate, and record all the Product inquiry, Medical information inquiries, and Product quality complaints (PQC) along with adverse events due to PQCs with regards to global compliance. This product inquiry module generally used to maintain the risk benefit profile of the product.
PrITR can analyze the information received in order to: