About Client
A global pharmaceutical manufacturer operating from Greece, handling drug and device safety compliance for multiple regulatory regions. The organisation had a legacy on-premise PV system, which posed major hurdles in scalability, agility, and compliance efficiency.
Hassel


Cumbersome Upgrades
Every version update, customisation, or regulatory patch required on-site deployment, making upgrades time-consuming and costly.


Regulatory Readiness Delays
Implementation of new regulatory features (like USFDA R3 compliance) involved manual testing and a delayed rollout.


High Operational Overhead
On-premise model meant constant coordination between teams for validation, support, and change management.


Manual Reporting and Submission Gaps
Lack of automation in report generation and acknowledgements increased the chances of errors and missed deadlines.
Tackling the Challenges

Cloud-Ready Migration
Migrated to PvEdge® Build 8.05.00 – a cloud-ready system allowing remote updates, customisations, and faster deployment of new guidelines.

Smart Automation in Reporting
Features like auto-acknowledgement, enhanced XML validation, and dynamic filters drastically reduced manual dependencies.

Enhanced Data Integrity
Submission compliance reporting now includes Super User cases, ensuring 100% traceability and visibility.

Workflow Optimisation
Dynamic workflow and bulk action tools accelerated case processing by auto-skipping steps based on seriousness and allowing batch operations.
Transformation Business Impact
- Zero On-Site Deployments: Cloud-based platform now enables remote upgrades, eliminating travel and downtime.
- Faster Compliance Readiness: New regulatory features like USFDA R3 support are deployed in record time.
- Effortless Report Generation: Submission, CIOMS, MedWatch, and PADER reports are now auto-sent and pre-validated.
- Time Saved on Case Processing: Auto-populated fields, filters, and causality reduce turnaround time significantly.
- Improved Audit Outcomes: Every action logged and tracked, aiding in smoother audits and inspections.